Support

Email: bdkmllc@gmail.com
App: Spider Hunter — com.bdkm.spiderhunter

Spider Hunter is made by a very small team, and every email is read by a person who worked on the game. If something is broken, tell us — it is the fastest way for it to get fixed.

The game runs slowly or stutters

Spider Hunter checks what your device can handle when it starts and picks a graphics level to match. If it guesses wrong, you can overrule it:

1. Tap the II pause button, top of the screen.
2. Find GRAPHICS and tap it to cycle through the levels.
3. Pick ULTRA LOW or LOW, then restart the game so it applies fully.

Setting it back to AUTO returns control to the automatic detection, and shows you what the game detected in brackets. Closing other apps first also helps a lot on phones with less memory.

I paid for something and did not get it

Purchases are handled by Google Play, so the charge and the unlock can occasionally arrive out of order. Try this first:

1. Make sure you are signed into the same Google account you bought with.
2. Close the game completely and reopen it — purchases are re-checked at startup.
3. Confirm the charge appears in the Google Play Store app under Payments & subscriptions → Budget & history.

If it still has not appeared, email us with the order number from your Google Play receipt and we will sort it out.

I lost my progress

Progress is saved on your device rather than to an online account, which means it does not survive uninstalling the game, clearing its data, or moving to a new phone. We know that is frustrating, and cloud saves are on the list. For now, avoid uninstalling if you want to keep a run.

Reporting a bug

Useful bug reports get fixed faster. If you can, include:

• Your phone model and Android version
• The mission or chapter you were in
• What you were doing when it happened, and whether it happens every time
• A screenshot or screen recording, which is worth more than any description

Send it to bdkmllc@gmail.com.

Refunds

Refunds go through Google Play under Google's refund policy. If a request is declined and you think that was unfair, write to us and we will take a look.

Privacy and data

Spider Hunter has no accounts and no servers of ours, so there is no personal data on our side to access or delete. The full detail is in the Privacy Policy, including how to reset the advertising ID that Google's ads use.